Britain Helps - Accessibility Statement

Accessibility statement for Britain Helps

This accessibility statement applies to

This website is run by the Home Office. We want as many people as possible to be able to use this website.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We cannot confirm the level of accessibility of the website at this time. We encourage users to contact us if they experience issues and help us identify ways in which we can improve the service.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Reporting accessibility problems with this website

Read tips on contacting organisation about inaccessible websites.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Technical information about this website’s accessibility

The Home Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The exemptions are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Currently we have not identified any content that is non-compliant or that represents a disproportionate burden.

Non-compliance with the accessibility regulations

Thorough testing to confirm the accessibility of the website against the regulation requirements and WCAG 2.1 AA standards is on our roadmap, however for the following reasons has not been completed yet.

This is a failing on our part and means at this time we cannot confirm any known issues of non-compliance.

Because of this we stand ready to make reasonable adjustments for users until formal testing and proactive remediation plans can be confirmed and ask any users that encounter accessibility issues to get in touch with us to receive support and to notify us of issues so we can start making improvements.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

Video content
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. We also have some existing pre-recorded video content that was published before the 23rd September 2020. This content is also exempt from the regulations.

Preparation of this accessibility statement

This statement was prepared on 21 October 2020. It was last reviewed on 21 October 2020.

  • We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: